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PROJECTS · B2B AND B2C ACROSS ASIA

We deliver for brands,
big and small.

From global fashion houses to airlines, hotels and property groups, we help brands across Asia grow through the customers they have and the ones they want.

Work that moves the numbers.

B2B and B2C brands across Asia, all embracing customer-centric growth.

Calvin Klein

CRM, analytics, loyalty, assets

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+22% member sales · -67% churn

Coca-Cola / Swire

Data strategy, UX/UI, CRM, analytics, loyalty, creative

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45,000 members acquired

Korean Air

Acquisition and data strategy, UX/UI, CRM, analytics, loyalty, creative

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-24% CPA · North America

Chinachem

Market analysis, loyalty proposition, personas, customer journey, CX and engagement strategy

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New proposition · financial model

Leading Lux Hotel

Member value, segmentation, value exchange and touchpoint strategy

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40,000 members segmented

PH Premium Club

Digital guest experience, member app, booking, payment, CRM and POS integration

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Web, app and POS as one

Signature Experience

AI-modelled guest personas and a bespoke signature stay for ultra-high-net-worth guests

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AI-modelled guest personas

R&R

Market sizing, proposition, e-commerce build, analytics and media for a homeware and lifestyle brand

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New brand · HK and Asia

Colgate

Value proposition and CRM strategy for an oral care leader, built for a highly segmented audience

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Portfolio-wide CRM strategy

Levi's

Global campaign redefining denim as a lived experience: creative development and content strategy

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Global campaign

Sports Wear

Loyalty and retention built on value exchange, personal relevance and lifestyle, not spend alone

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Retention beyond spend

Coach

Loyalty redesign: proposition, tiers and benefits, RFM analysis, Tableau dashboard and staff training

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+50% repeat · +25% retention

Let's talk customer.

Get more customers for your business, and unlock the value of the ones you already have.

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