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What we Do

We deliver outcomes that grow business  

We empower brands with the data-driven insights and technology-powered solutions they need to deliver a customer-centric approach and enable their brand to thrive in-market. 

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Simple to navitage, tried and tested services with fixed outputs that are delivered on-cost, on-time to make a real-life impact. We deliver outcomes that matter.

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We create experiences that blend cultural relevance and audience needs so that brands can integrate seamlessly into consumers’ lives. From brand building to commerce, to performance, our deep expertise in omnichannel, paired with our transparent, data-driven, and brand-first approach ensures our recommendations and optimizations are always aligned to the right opportunities for business growth.

01

Customer Strategy 

Customer Brand Transformation Strategy
“I need to drive growth and efficiencies across the end-to-end customer experience. I want to shape our vision and prioritize investments.” 

    • Existing experience evaluation and maturity map

    • Prioritized experience initiative roadmap

    • Value map, ROI, and KPI model

 

Customer Insights and Market Intelligence
“I need to better understand who my customers are, where my potential markets are, and what matters to all constituents within each market segment.” 

  • Customer segmentation

  • Journey map and emotional state matrix

  • Opportunity map

 

CRM and Loyalty Strategy
“I want to grow customers / their lifetime value and drive loyalty and advocacy. I need a strategy that will ensure that my customers continue to return.”

  • Data and analytics collection / measurement strategies

  • Re-engagement incentive strategies

  • Adjunct experience strategies

02

Customer Experience

Customer Design
“I have a vision for a new experience, and I need experts to structure and create pixel-perfect visualizations and intuitive interfaces.” 

    • UX design, wireframes and information architecture

    • Pixel-perfect visualization design and iconography

    • Content optimization and scripting

Experience Build
“I need engineers to code, test, and deploy my web, mobile, conversational, AR/VR, or gesture-based application so I can bring it to market quickly.”

  • Web / Mobile application development (HTML, Javascript)

  • Off-line experience build

  • Emerging interface development (AR, VR, etc.)

Experience Platform Implementations
“I need experts to design and build my commerce platform, my content management system, and/or my marketing automation platform.”

  • Commerce Platforms (SFCC, Magento, VTEX, Bloomreach)

  • Marketing Platforms (SFMC, Adobe Campaign, etc.)

  • Content Platforms (Adobe AEM, Sitecore, Drupal, etc.)

03

Customer Growth

Activation and Full-Funnel Engagement
“I need to create experiences that attract and acquire new visitors, engage existing visitors, generate interest, track engagement, and encourage purchase.” 

    • Customer acquisition and retention programs

    • Content creation factory and campaign execution

    • Data-driven effectiveness measurement

Optimization and Measurement
“I need to build a framework of measurement that tracks engagement trends in real-time, identifying opportunities for further improvement.”

  • Multivariate test effectiveness analytics

  • Attribution tracking and reporting

  • Customer Lifetime Value Measurement analytics

CRM and Loyalty Launch/Management
“I want to create sustainable strategies and programs to create customer engagement, deliver personalized experiences, and build emotional loyalty to the brand”

  • Launch planning, coordination and implementation

  • Personalized communications, promo & experiences

  • Performance measurement and optimization

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